Question 1

A. Eligibility

Accepted Answer

The following are eligible to apply for library cards at no charge:

Residents of Lenoir, Jones or Greene Counties
Owners of property in Lenoir, Jones, or Greene Counties
Students or teachers in Lenoir, Jones, or Greene Counties
Owners of existing companies or corporations licensed to operate in Lenoir, Jones or Greene Counties

Question 2

B. Borrowing Limits

Accepted Answer

Patrons may borrow library materials according to the limits shown in Appendix A, “Circulation and Renewal of Library Materials.”

Question 3

C. Library Card Renewals

Accepted Answer

Patrons’ library cards are valid for three years. Records may be deleted from the system at the discretion of Library administration. Records may be deleted if any existing fines are less than an amount determined by the Library Board.

Question 4

D. Lost or Missing Library Cards

Accepted Answer

Lost library cards may be replaced at any branch location with photo identification and payment of a fee set by the Library Board.  A parent/guardian is responsible for replacing a juvenile’s card.  A patron is responsible for all materials checked out on their card until the patron notifies the Library that the card is lost.

Question 5

E. Fee Cards

Accepted Answer

Persons not meeting eligibility qualifications for a Neuse Regional Libraries card may receive a card upon payment of a fee set by the Library Board.  This nonrefundable, annual fee entitles the holder to all benefits provided by the Library.  Valid identification must be presented to purchase a fee card, and that card must be renewed annually.

Question 6

F. Institutional Cards

Accepted Answer

The Library issues institutional cards; however, institutional cards are not issued through the Circulation Department or at a branch.  Companies or institutions must request the institutional card by means of a letter addressed to the Director of Libraries on the organization’s official letterhead.  The letter should contain a list of authorized users and a statement regarding responsibility.  The Director of Libraries must approve all institutional cards.  Institutional cardholders are eligible for all services provided by the Library.

Question 7

G. Juvenile Cards

Accepted Answer

The Headquarters and all branches of the Neuse Regional Libraries issue library cards to children 4 to 17 years old.  A parent/guardian must sign the library registration agreement.  The parent/guardian must present valid identification in person to ensure that they will be responsible for lost or damaged materials.

Question 8

H. StudentAccess Accounts

Accepted Answer

The Library, through partnership with NC Cardinal and local public and private schools, provides free accounts to all students with a school-assigned identification number. These accounts are created through individual agreements with each school system and parents may opt out at any time.

Question 9

I. eBooks, eAudiobooks, and eMagazines

Accepted Answer

The Library is a member of an eResource consortium through which patrons can check out eBooks, eMagazines, and eAudiobooks. Materials are mostly shared with other members of the consortium, with some copies of popular titles available just for Neuse Regional Libraries patrons. Not all titles are available; requests should be referred to the staff member who purchases digital materials.

Question 10

J. NC Cardinal

Accepted Answer

Materials that are not available at a Library within the Neuse Regional Libraries may be requested from any NC Cardinal member Library through the online public access catalog (OPAC) or through library staff. Conversely, the Library’s materials are available to be placed on reserve at any other NC Cardinal Library after an initial six (6) month age protection period. Any material borrowed through NC Cardinal will be subject to the same check out limits and fees as local materials, and is subject to any additional policies enacted by the NC Cardinal consortium. More information and policies can be found at the State Library’s website for NC Cardinal, The Nest (http://statelibrary.ncdcr.libguides.com/thenest).

Question 11

K. Patrons' Responsibilities

Accepted Answer

Patrons should report any change in name, address, telephone number, or email address to the Library immediately.

A patron must present a library card or acceptable identification for account retrieval in order to check out library materials.

If a patron loses a library card, the cardholder must notify the Library immediately.  A patron is responsible for all materials checked out on their card until the owner notifies the Library that the card has been lost.  The library card can be replaced for a charge set by the Library Board.

The Library reserves the right to deny service to any patron when there is reasonable doubt that they are the owner of the card presented; patrons must present acceptable photographic identification in this situation.

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