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POLICY #2018-01


I.  Purpose


The Neuse Regional Library Board has adopted the following Circulation Policy to inform library personnel and the public regarding the Library’s operating principles.


The Neuse Regional Libraries, comprised of all public libraries in Lenoir, Greene, and Jones Counties, provides access to its circulating collection of materials to all citizens of the region meeting eligibility requirements adopted by the Neuse Regional Library Board for borrowing public library materials.


As a member of the NC Cardinal resource-sharing consortium, the Library has agreed to comply with all policies set forth by NC Cardinal for its member libraries.


II. Registration


Library cards may be obtained at the Headquarters or any branch of the Library System.  Identification verifying name and current address is required.  Library cards are issued for three years and are renewable.


Acceptable identification is defined as a valid North Carolina driver’s license or other government-issued identification with a photo and a current address, or an official photo identification card and either a utility bill, printed checks, property tax statement, canceled mail postmarked within 30 days, or a typed lease with a current address.


A. Eligibility


The following are eligible to apply for library cards at no charge:


1. Residents of Lenoir, Greene, or Jones Counties


2. Residents of NC Cardinal libraries as detailed in NC Cardinal’s policies


3. Owners of property in Lenoir, Greene, or Jones Counties


4. Students or teachers in Lenoir, Greene, or Jones Counties


5. Owners of existing companies or corporations licensed to operate in Lenoir, Greene, or Jones Counties


B. Borrowing Limits


Patrons may borrow library materials according to the limits shown in Appendix A, “Circulation and Renewal of Library Materials.” Exceptions may be made contingent upon the approval of Library administration.


C. Library Card Renewals


  1. Patrons’ library cards are valid for three years. Records will be deleted from the system at the discretion of Library administration. Records will only be deleted if any existing fines are less than an amount determined by the Library Board.


  1. Patrons may renew library cards three months prior to the expiration date.  


  1. Patrons must pay all fines before renewing library cards.


D. Lost or Missing Library Cards


Lost library cards may be replaced at any branch location with photo identification and payment of a fee set by the Library Board.  A parent/guardian is responsible for replacing a juvenile’s card.  A patron is responsible for all materials checked out on his/her card until the patron notifies the Library that the card is lost.


E. Fee Cards


Persons not meeting eligibility qualifications for a Neuse Regional Libraries card may receive a card upon payment of a fee set by the Library Board.  This nonrefundable, annual fee entitles the holder to all benefits provided by the Library.  Valid identification must be presented to purchase a fee card, and that card must be renewed annually.


F. Institutional Cards


The Library issues institutional cards; however, institutional cards are not issued through the Circulation Department or at a branch.  Companies or institutions must request the institutional card by means of a letter addressed to the Director of Libraries on the organization’s official letterhead.  The letter should contain a list of authorized users and a statement regarding responsibility.  The Director of Libraries must approve all institutional cards.  Institutional cardholders are eligible for all services provided by the Library.


G. Juvenile Cards


The Headquarters and all branches of the Neuse Regional Libraries issue library cards to children 4 to 17 years old.  A parent/guardian must sign the library registration agreement.  The parent/guardian must present valid identification in person to ensure that he/she will be responsible for lost or damaged materials.


H. Internet Use Only Cards


Persons not meeting the listed qualifications and living in the Neuse Regional Libraries area for a limited time are eligible for an Internet Use Only Card upon payment of a fee set by the Library Board.  This monthly fee allows patrons use of the Internet without borrowing privileges for materials.  Valid identification must be presented in order to purchase an Internet Use Only Card.


I. eBooks, eAudiobooks, and eMagazines

The Library is a member of an eResource consortium through which patrons can check out eBooks, eMagazines, and eAudiobooks. Materials are mostly shared with other members of the consortium, with some copies of popular titles available just for Neuse Regional Libraries patrons. Not all titles are available; requests should be referred to the staff member who purchases digital materials.


J. NC Cardinal

Materials that are not available at a Library within the Neuse Regional Libraries may be requested from any NC Cardinal member Library through the online public access catalog (OPAC) or through library staff. Conversely, the Library’s materials are available to be placed on reserve at any other NC Cardinal Library after an initial six (6) month protection period. Any material borrowed through NC Cardinal will be subject to the same check out limits and fees as local materials, and is subject to any additional policies enacted by the NC Cardinal consortium. More information and policies can be found at the State Library’s website for NC Cardinal, The Nest (http://statelibrary.ncdcr.libguides.com/thenest).



K. Patrons’ Responsibilities


  1. Patrons should report any change in name, address, telephone number, or email address to the Library immediately.


  1. A patron must present a library card or acceptable identification for account retrieval in order to check out library materials.


  1. If a patron loses a library card, the cardholder must notify the Library immediately.  A patron is responsible for all materials checked out on his/her card until the owner notifies the Library that the card has been lost.  The library card can be replaced for a charge set by the Library Board.

  2. The Library reserves the right to deny service to any patron when there is reasonable doubt that he/she is the owner of the card presented; patrons must present acceptable photographic identification in this situation.


III.  Circulation and Renewal of Library Materials

     A. Check Out Periods


The check out period for library materials is listed in Appendix A, “Circulation and Renewal of Library Materials.”

     B. Renewals


  1. Library materials that may be renewed are listed in Appendix A, “Circulation and Renewal of Library Materials.”

  2. Library cardholders may renew library materials in person, by telephone, or through the OPAC by using their pin numbers (by default the last 4 numbers on their library cards).

  3. Library materials may be renewed once if no reserves have been placed on the material.

  4. Renewals may only be granted after a direct request by the cardholder or the cardholder’s responsible party.


     C. Reserves


  1. Materials, excluding periodicals, may be placed on reserve.  Spoken-word compact discs, DVDs older than three months, and eBooks may be reserved.   New DVDs cannot be reserved.  Patrons may place reserves in person, by telephone, by email, or through the OPAC’s automated interface.

  2. Patrons will be notified either by telephone, mail, text message, or email when reserved materials are available.


     D. Overdues


  1. The Neuse Regional Libraries actively pursue overdue materials through a duly approved internal and external procedure.  The Library sends notices for overdue library materials borrowed from any facility in the Library System.

  2. The Library does not charge overdue fines on juvenile and young adult materials. Patrons are still responsible for the replacement cost of lost or damaged items.

  3. Once an item is a day overdue, the patron cannot check out other materials until the matter is resolved.  Patrons with overdue charges may not use the cards of family members or parties they are responsible for.

  4. The Library reserves the right to charge overdue fines set by the Library Board on library materials kept beyond the contracted due date.

  5. The Library reserves the right to charge a fee to compensate for the cost of postage after a certain number of overdue notices have been sent.  The amount of the fee and the number of notices before it is charged will be determined by the Library Board.

  6. The decision to take legal action or to turn over a patron’s account to the local credit bureau rests solely with the Director of Libraries.  The Director of Libraries may consult with the Neuse Regional Library Board on these cases.

  7. All monies received for payment for overdue fines will be deposited directly into the Neuse Regional Libraries budget.


IV.  Lost or Damaged Library Materials and/or Equipment


     A. Definitions


  1. Library Materials: holdings of the Neuse Regional Libraries that are loaned to the public


  1. Lost Materials: any borrowed materials not returned within 48 days of the due date.


  1. Damaged Materials: any returned items damaged while circulated to the borrower


     B. Lost Materials


  1. The borrower’s library privileges will be automatically revoked for failure to pay for lost or damaged library materials and/or equipment.

  2. The Library, as a trustee of public funds, reserves the right to seek actively, through all legal means, retribution for all monies owed the Neuse Regional Libraries when a borrower unlawfully possesses any library materials.

  3. All monies received as payment for lost or damaged materials will be deposited directly into the Neuse Regional Libraries budget.

  4. Fines are waived when lost materials that circulate for a three-week period, such as books, periodicals, etc. are paid for or replaced.


C. Returns – Materials


The Library will not accept materials that have been checked out for more than one year.


D. Refunds – Lost Materials

Patrons have six months from date of payment for lost materials to be eligible for a refund for returned materials.  A patron must have his/her receipt, and the item returned must be in good condition.  The Circulation Department Head or Assistant Department Head must approve the refund.  The refund will be 75 percent of the amount originally paid by the patron.  The Business Office will process the refund.


E. NC Cardinal Materials


Materials borrowed from other NC Cardinal Libraries are subject to the same policies regarding lost and damaged materials.


V.  Privacy of Circulation Records

     A. Circulation records will not be made available to anyone except pursuant to such process, order, or subpoena as may be authorized by law.

     B. Upon receipt of such process, order, or subpoena, consultation will be made with the legal officer assigned to the Library to determine if such process, order, or subpoena is in good form and if there is a showing of good cause for its issuing these records.

     C. The legal process requiring the production of circulation records shall ordinarily be in the form of subpoena duces tecum, requiring the Circulation Department Head to attend court to give his/her deposition and may require him/her to submit certain designated circulation records.

     D. Any threats or unauthorized demands (i.e., those not supported by a process, order, or subpoena) concerning circulation records shall be reported to the Director of Libraries, who in turn may notify the Library Board or may seek legal counsel.

     E. Any problems relating to the privacy of circulation records not provided for in the above four paragraphs are to be referred to the Director of Libraries, who in turn will notify the Library Board.



VI. DVDs, eBooks, and Equipment


     A. Circulation of DVDs


  1. The patron must have a valid library card. Patrons must be 18 years or older to check out DVDs. 

  2. Starting the eighth day after check out, an overdue fine will be charged per day per DVD.  The fine will be set by the Library Board.

  3. A patron may not renew DVDs.

  4. DVDs circulate for seven days.

  5. The patron may check out only seven DVDs at any given time. 

  6. The patron will not be charged for replacements if mix-ups or damaged DVDs are checked out to patrons.


     B. Circulation of eResources

  1. The patron must have a valid library card with no fines or fees to check out eResources.

  2. The patron can find instructions on how to access Library eResources on the Library’s website.

  3. eResource circulation times vary but generally patrons are given the option to circulate for seven (7), fourteen (14) or twenty-one (21) days.

  4. eBooks may not be renewed.

  5. All eBooks will be returned automatically.  Patrons may check books in early as a courtesy to other patrons on reserve.



Revised and adopted by the Neuse Regional Library Board

June 17, 2010


Revised and adopted the Neuse Regional Library Board

March 15, 2011


Revised and adopted by the Neuse Regional Library Board

July 31, 2012


Revised and adopted by the Neuse Regional Library Board

December 9, 2014


Revised and adopted by the Neuse Regional Library Board

June 15, 2016


Revised and adopted by the Neuse Regional Library Board

July 24, 2018


Revised and adopted by the Neuse Regional Library Board

March 17, 2020


Revised and adopted by the Neuse Regional Library Board

March 15, 2022


Revised and adopted by the Neuse Regional Library Board

June 21, 2022

Code of Conduct



POLICY #2018-03



Policy Statement:


The Neuse Regional Libraries are designed to be a safe and comfortable place for all members of the public to use.  The following Code of Conduct is intended to protect the rights and safety of library patrons, to protect the rights and safety of staff members, and to preserve and protect the Library’s materials, facilities, and property.


The Neuse Regional Library Code of Conduct supports one of the stated goals of the Library’s Strategic Plan by ensuring access without restrictions to diverse collections, resources, and services for all community members in a safe environment.




Definition and Scope:



Patrons who exhibit disruptive behavior in the Library will be asked to follow the regulations listed in the Code of Conduct.  Patrons who continue to cause disruptive behavior will be asked to leave the library premises.


Disruptive behavior is generally defined as “any patron behavior that interferes with the normal operation of the Library or which interferes with another patron’s ability to use the Library.” 


The Director of Libraries and other staff members to whom the Director of Libraries delegates the authority (and who are on duty at the time) shall have the responsibility for enforcing the Code of Conduct and determining when behavior in the Library is inappropriate.







The following types of disruptive behavior will not be tolerated in the Library:

  1. Any behavior that endangers the safety or health of others.
  2. Violation of any local, state, or federal law.
  3. Vandalism or deliberate destruction of library materials.
  4. Theft of library materials or the personal property of patrons and staff. Taking library materials into the lobby or restrooms if the materials have not been checked out is also prohibited.
  1. Use of abusive or intimidating language or gestures to patrons or staff members.

  2. Behavior that is willfully annoying, harassing, or threatening to another person.
    (Harassment is defined as any action taken or situation created intentionally to produce psychological or physical discomfort, embarrassment, or ridicule.  Harassment is characterized by requests for sexual contact, unwelcome physical advances, or conduct [verbal or physical] of a nature that is intimidating, demeaning, hostile, offensive, or potentially dangerous to self or others.)


  1. Usage of the Teen Area, Children’s Library, and/or children’s restrooms by patrons other than their parents or guardians; adults interested in young adult or children’s literature may also access these collections.

  2. Soliciting of any kind and/or asking for signatures on petitions without the approval of the Director of Libraries.
  1. Monopolizing library resources or staff time.

  2. Use of the library telephone for personal business, unless in an emergency or a request for transportation.

  3. Loud talking, laughing, or using audio equipment or cell phones that disturbs or could disturb other patrons.

  4. In accordance with the Americans with Disabilities Act (ADA), service animals are welcomed and permitted in all Neuse Regional Libraries. Per the ADA, service animals are dogs or miniature horses individually trained to do work or perform tasks for an individual with a disability. No other animals are permitted.

  5. Using wheeled devices inside the Library or on Library grounds, except in designated areas, including but not limited to use of skateboards and bicycles. These restrictions do not apply to ADA assistive devices or baby strollers.

  6. Blocking aisles, doorways, stairways, or ramps. Large objects such as carts and luggage may not be brought into library facilities. Library patrons must keep personal belongings with them at all times.

  7. Inappropriate dress or not wearing a shirt or shoes in the Library.

  8. Loitering on the premises after closing.

  9. Use of alcohol, cigarettes, vaping devices, or illegal substances on library property.

  10. Bringing food or drink into computer or gaming areas. Drinks in closed containers such as covered cups, cans or water bottles and packaged snacks that are consumed by an individual (crackers, cookies, etc.) are allowed in public areas. No meals (such as pizza, fast food) are allowed in public areas.

  11. Failure to maintain a level of personal cleanliness that prevents library patrons from enjoying their use of the Library.  Performing personal hygiene, including shaving, or washing clothes in restrooms is prohibited. 

  12. Other kinds of behavior deemed inappropriate in the opinion of the Director or designated staff members.




The library staff reserves the right to ask a patron to leave the Library for any of the reasons listed above.






Enforcement of these regulations may take the form of any of the following, depending on the severity of the misconduct, which will be determined by the staff on duty at the time.  These disciplinary procedures are guidelines.  The Library may implement any procedure listed, including an immediate ban from the library premises at any time.


Minor Disruption:  In the case of a minor disruption, the library patron will receive two warnings.  If the behavior continues, the patron may be asked to leave the Library for a stated period of suspension.

Extreme Misconduct:  In the case of any misconduct that, in the judgment of a staff member, is extreme, the offender may be given only one warning, may be ordered to leave the Library immediately for a stated period of suspension, or the police may be called.



  Guidelines for addressing violations of the Code of Conduct: 

  1. Staff should always prioritize their own safety as well as the safety of other staff and patrons.

  2. In the absence of a law enforcement officer, two staff members should always be present when approaching the individual(s) violating the Code of Conduct.

  3. Remain professional and calm in addressing the patron(s).  Identify yourself as a library employee and ask to speak to the patron(s) in private. Remain non-aggressive and avoid any physical contact.

  4. Explain to the patron(s) how they have violated the Library’s Code of Conduct and how long they are banned from the Library. The staff member can give a copy of the Library’s written policy to the patron(s) if needed. If a patron requests a copy of the incident report staff should arrange for one to be given to the patron.

  5. If a patron refuses to leave the Library after being asked to do so, or becomes abusive or aggressive, the staff member will call local law enforcement and ask that law enforcement escort the offending patron from the library premises.

  6. Any policy violation incident involving banning, emergency services, or law enforcement must be documented by the staff involved within 48 hours of the incident. A copy of this documentation must be provided to the Director of Libraries.


In cases where a policy violation occurs involving a child under the age of 17, the staff will give the child two warnings.  If the behavior continues, the appropriate Branch Manager or Department Supervisor will call and inform the parents that their child was asked to leave the Library for a stated period of suspension and explain the circumstances.  Parents of minor children may be held responsible for any damages caused to library materials or property by their child.  

If the child continues to cause disruptive behavior in the Library, the child and parents or guardian must meet with the Director of Libraries or designated staff to review policy rules before the child can return to use the Library.


Permanent Ban from the Library:

Patrons who engage in repeated disruptive behaviors that interfere with others’ use of the Neuse Regional Libraries or the general operation of the Libraries or engage in behaviors that violate the law may be permanently banned from the premises of the Neuse Regional Libraries. A written notice of permanent ban may be given to the patron.  A written appeal of the Branch Manager or Department Supervisor’s decision may be made to Library Administration within 30 days.

Exceptions to the above may be authorized by the Director of Libraries and/or other designee.

Neither the Director of Libraries nor any other member of the library staff is a professional medical or legal expert.  All actions taken shall be subject to the best opinion of the Director of Libraries and library staff.

The Neuse Regional Library staff will be consistent with enforcing this Code of Conduct to ensure the safety of patrons and staff and create an environment that is enjoyable to our patrons.  This policy also ensures that the quality of library materials is maintained.

Adopted by the Neuse Regional Library Board

March 17, 2020

Revised and Adopted by the Neuse Regional Library Board

June 21, 2022

Collection Development


POLICY #2018-02

I. Introduction



A. Purpose of the Policy


The Neuse Regional Library Board has adopted the following Collection Development Policy to guide library staff and to inform the public about the principles upon which the library’s collections are developed and maintained.


B. Library Mission


Neuse Regional Libraries are centers for community connections that provide evolving technologies, programming, and services to meet 21st century literacy needs, while making accessible a collection that is as diverse and intergenerational as the people of Lenoir, Jones and Greene Counties.


C. Intellectual Freedom


The Neuse Regional Libraries’ patrons represent a wide variety of cultural, educational, ethnic, religious, political, and economic backgrounds.  The Library is committed to providing access to materials and information sources that reflect and respond to the nature and diverse interests of the population it serves.  The Library’s role is to make ideas and information accessible to everyone.  It does not endorse every idea or information resource by including them in the collection or by providing access to them electronically.  The Library does, however, support each person’s right to access them.  


The Neuse Regional Library Board affirms its commitment to making available the widest possible diversity of views and modes of expression, including those that may be thought unusual, unorthodox, or unpopular.  The resources to which the Library provides access, regardless of format, are available equally to all the population and are not restricted to anyone or controlled beyond what is required to protect materials from theft or damage.  Individuals, regardless of age, may select and use materials and access information for themselves.  Only parents and legal guardians may restrict their children’s – and only their children’s – access to library materials, resources, and services.  The freedom of others to read, listen, view, and inquire may not be restricted.


The Library does not create labels for materials except for those that indicate where or how an item is to be shelved.  Neither does the Library rate materials.  Labels and ratings on an item that is received from a publisher or producer, however, are considered an integral part of the item and are not removed or altered.


In carrying out its mission to provide and promote access to information, the Library is guided by the American Library Association’s Library Bill of Rights and Freedom to Read Statement.  The most recent versions of these documents may be found on the American Library Association’s Office of Intellectual Freedom website at: 





D. Collection Development Objectives


The collection development objectives of Neuse Regional Libraries are as follows:


  • To ensure that the Neuse Regional Libraries collection fulfills the needs of all segments of the population for information and materials 

  • To provide timely access to materials for patrons

  • To strive for a collection that is balanced, comprehensive, and of adequate size, quality, and diversity to meet the needs of its users

  • To ensure that all parts of the collection are up-to-date, attractive, and well maintained

  • To provide guidelines for selection of materials to librarians, public service staff, and others interested in the collection

  • To strive to provide a balance of viewpoints on all subjects in its collections

  • To employ collection usage statistics to ensure an optimal allocation of the materials budget

  • To continually evaluate present formats and to identify new formats that will make the collection more valuable to patrons

  • To maintain a virtual collection of resources that is continuously accessible

  • To explore partnerships and consortiums with other libraries that can potentially increase the amount of materials available to patrons



II. Selection Process

A. Responsibility for Selection


The responsibility for materials selection rests with library staff and the Director of Libraries, who operate within the framework of policies determined by the Neuse Regional Library Board.


B. Special Consideration


The decision on any situation concerning the inclusion of certain materials within the Neuse Regional Library collection not covered by this Collection Development Policy shall rest with the Director of Libraries who, working under the directives and advice of the regional board, will render a decision based on the merits of each case.


C. Selection Tools


Tools used in selection include professional journals, trade journals, subject bibliographies, select online resources, publishers’ promotional materials, and reviews from reputable sources.  Purchase suggestions from patrons are encouraged and provide librarians with useful information about interests or needs that may not be adequately met by the collection.  Final decisions on patron suggestions will be governed by this Collection Development Policy in making additions to or deleting items from the collection.


III. Criteria for Selection


A. General


Library materials are selected to meet the informational, educational, recreational, and cultural needs and interests of the community.  The Library will attempt to represent all approaches to public issues of a controversial nature. The Library does not sanction particular beliefs or views, nor is the selection of any given item equivalent to an endorsement of the author’s viewpoint.  An item, however, need not meet all of the criteria in order to be acceptable.  If a scarcity of information in a particular subject area exists, material in that area may be selected, even though it does not meet the usually applied standards.  The Library may purchase or accept donations of self-published books if they are positively reviewed in professional journals, or if they highlight unique local information and meet the standard of professional high quality content.  Anticipated demand, community interests, strengths and weaknesses of the existing collections system-wide, availability, physical space limitations, acquisitions procedures, and available budgets are all factors taken into consideration.  Materials are acquired in multiple formats when appropriate, including print, audiovisual and digital resources.  Highest selection priority is given to those materials in formats having the broadest appeal. 


B. Nonfiction Selection Criteria


The Library acquires materials of both permanent and current interest in all subjects based upon the merits of a work in relation to the needs, interests, and demands of the community.  Each item is evaluated in its entirety and not on the basis of a particular section. While a single standard cannot be applied to each work, the following general criteria are to be considered when selecting nonfiction materials for purchase:


  • Accuracy of information
  • Adequate breadth and depth of coverage
  • Authoritativeness of the writer and reputation of the publisher
  • Availability of similar material within the community and other area libraries
  • Cost
  • Favorable reviews or inclusion in basic collection guidelines
  • Good quality illustrations
  • Historical value
  • Local author or illustrator
  • Timeliness of data
  • Popular demand
  • Physical qualities of the book
  • Relationships to existing materials in the collection
  • Timeliness of data

C. Fiction Selection Criteria

Works of contemporary fiction, best sellers, genre fiction, graphic novels, and classic works of enduring value are included in the collection.  Fiction is selected according to the following criteria:


  • Availability of similar material within the community and other area libraries
  • Cost
  • Favorable reviews
  • Literary or artistic merit
  • Local author or illustrator
  • Physical qualities of the book
  • Popular demand
  • Reputation of the author and publisher
  • Whether a title is part of an existing series

D. Reference Materials Selection Criteria

In selecting additions to the Reference Collection, the primary criteria are the Library users’ informational needs and the format in which it is available.  These decisions will be based upon cost, content, currency, and ease of use.  In addition to the general selection criteria mentioned above, the following must be considered in acquiring materials for the Reference Collection:


  • Expense of ongoing maintenance
  • Favorable reviews or inclusion in basic Reference Collection guidelines
  • Importance of subject matter to the collection
  • Reputation of the author or publisher
  • Thoroughness of coverage
  • Unavailability of information from other sources


Reference resources are non-circulating and are distributed throughout the region.  Items not generally considered reference materials may be designated Reference to assure their availability, to protect them from theft, or because they provide information not available in other formats.

E. Children's Materials Selection Criteria


The Children’s Collection, which serves children through age 12, as well as their families and teachers, focuses on highly recommended picture books for preschoolers and on popular reading for children of school age.  The Neuse Regional Libraries cooperate with the local schools so that the services offered complement each other.  The Library also partners with other libraries and the State Library of North Carolina to provide shared access to a digital collection. The collection for children is carefully chosen with the emphasis on materials that entertain, stimulate the imagination, develop reading ability, and enable children to learn about the world around them.


Selection criteria for children’s materials include:


  • Age and interest appropriate content and presentation
  • Awareness of the curriculum-based needs of public, private, and home school students
  • Emphasis on quality, critically acclaimed materials as demonstrated by awards and/or reviews
  • Information and stories that represent a spectrum of family styles and values
  • Materials that meet the particular developmental needs of youth at different ages
  • Materials that represent the richness and diversity of the local and world community
  • Quality and aesthetics of illustrations


The Library believes that individuals may reject materials that they find unsuitable for themselves or their children, but cannot make those decisions for others.  Parents or legal guardians who wish to limit or restrict the reading selection of their own children should personally oversee their children’s selections.

F. Young Adult Materials Selection Criteria

he Young Adult Collection focuses on patrons 13 to 18 years of age with awareness of the variety of interests, backgrounds, reading, and developmental levels within this age group.  Plot, characterization, theme, writing style, and appropriateness for the YA reader are taken into account.  Emphasis is on books that feature characters and content relevant to this age range, widen the boundaries of adolescents’ thinking, enrich their lives, and help fulfill their recreational and emotional needs.  The Library also provides a separate School Reader Paperback Collection in support of area school reading lists. 


Books ordered for the School Reader Paperback Collection include books on school reading lists.  Graphic novels and popular high demand young adult fiction titles and series are also shelved in the YA Area system-wide.  Persons in this age group are of widely varying levels of maturity and interests.  It is the responsibility of parents or legal guardians to decide if an item is suitable for their child.


G. Special Selection Criteria for Selected Areas of the Collection


1. Human Reproduction and Sexual Behavior


This collection will include complete information clearly presented in a straightforward, unbiased manner about all aspects of human sexuality.  The purpose of this collection is to provide accurate information in accessible language.  Illustration is explicit to any degree necessary to communicate information clearly to all library users.

This material will be cataloged, shelved, and circulated in the same manner as material about other subjects, without special labels or restrictions.  Supervision of the use of such materials is beyond the Library’s right and mandate and will not be practiced.  Selection of adult material will not be restricted by the possibility that the materials may come into the possession of minors.  The responsibility for a child’s use of library materials, regardless of format or content, lies with the parents or legal guardians, not the Library.  Children’s collections will contain individual materials in a range of reading levels, treatments, and comprehensiveness.  Materials are selected both for use by parents or legal guardians with their children and by children themselves.  The emphasis will be on works giving complete, accurate information in an age-appropriate format.


2. North Carolina Reference Collection


The North Carolina Reference Collection, housed in the Bizzell Local History Room at the Headquarters Library, with smaller collections at several branches, brings together historical, statistical, and limited genealogy materials on North Carolina, with an emphasis on Lenoir, Jones, and Greene Counties.  It provides specialized information for the study of North Carolina and local history as well as state and local government and politics.  This collection is available for browsing but does not circulate.  Selection criteria include the following considerations:


  • Budget constraints
  • Electronic/Internet availability
  • New works
  • Patron requests
  • Present and potential relevance to the community/Internet availability


Since this collection is archival, materials are discarded judiciously.  Materials are weeded only for the most obvious physical wear or inaccuracies and are repurchased if available.


3. Foreign Language Collection

The Library purchases books and other materials for the informational, educational, recreational, and cultural needs and interests of patrons whose native language is not English.  Materials are selected based on current population demographics within the region.

H. Collection Development Policies for Other Formats


1. Non-Print Materials


The Library maintains a well-rounded collection of non-print materials and strives to provide a diversity of viewpoints without the constraint of labeling or prejudging materials on the basis of moral, religious, or political beliefs. Criteria for selection include the following standards:


Critical acclaim as demonstrated in awards, nomination for awards, and/or review by the performing arts community

Popular demand

Presentation or experience that is unique to format and provides an alternative to print


2. Periodicals and Newspapers


Browsing collections of periodicals, newspapers, and online magazines are selected to meet the community’s interest.  Most periodicals are retained for the current year only; newspapers are retained for one month.  


Selection of periodicals and newspapers is based on cost-to-use ratio, appeal to the general interest reader, and preservation of a balanced viewpoint within the collection. 


3. Electronic Resources


Electronic resources are intended to increase access and supplement print materials.  The selection of material in any new format may result in the Library’s decision to retire specific items or material formats from its collections in order to accommodate trends or user demands and/or changes in technology.  


When deciding whether to replace or augment existing formats with new electronic resources, the following factors are considered:


  • Accessibility and ease of use
  • Availability to multiple, concurrent users
  • Cost
  • Currency and frequency of maintenance
  • Staff requirements for implementation, maintenance, and training
  • Technical capacity and support availability
  • Staff requirements for implementation, maintenance, and training
  • Unavailability of information in existing collection or through NC LIVE or other partnerships/consortia

IV. Maintenance of Collection


A. Weeding

The Library’s collection of resources, regardless of format, is continually and systematically reviewed, evaluated, and weeded to keep it responsive to patron’s needs, to ensure its vitality and usefulness to the community, and to make room for newer materials.  Weeding is the regular ongoing and systematic evaluation process whereby library materials are withdrawn from the collection based on specific criteria.  Under the direction of department heads, delegated staff are responsible for determining which resources need to be weeded as well as which ones will be repaired, updated, or replaced.  The collection review process includes the following factors:


  • Ability to satisfy the needs and interests of the community
  • Adequacy of other resources in the subject area to meet patrons’ needs
  • Appearance in standard lists
  • Availability of the resource or information outside the Library, including whether it can be accessed or checked out, through NC Cardinal or online.
  • Available space
  • Ease of replacement by purchasing another copy or a similar resource
  • In-print status
  • Number of circulations, requests, and reserves over a set period of time
  • Number of copies in the collection
  • Number of circulations, requests, and reserves over a set period of time
  • Obsolescence of information


The Library selectively repairs materials in poor physical condition.  Duplicate copies of titles are removed from individual branch collections and from the collection as a whole when they are no longer being frequently used.  Resources not frequently used at one branch may be rotated to another branch.  Items that have gained historical significance, assumed reference value, or increased dramatically in value may be considered for inclusion in special collections.  Materials withdrawn from the Reference collection that retain informational value may be transferred to the circulating collection.  Materials that no longer meet expectations for the collection are discarded, and the record for them is deleted from the Library’s catalog.  They are then offered to the public through one of the Library’s book sales.  Some items, including those in extreme disrepair, may be disposed of.  The Library does not accept requests to hold weeded materials for individuals.

B. Replacements

Materials are withdrawn from the collection due to wear, damage, dated information, or low demand.  These materials are not automatically replaced with the same titles, though they may be replaced with a newer title.

C. NC Cardinal

As a member of the NC Cardinal Consortium, the Neuse Regional Libraries are able to offer patrons free access to millions of books across North Carolina. While access to this consortium does not replace existing collection development practices, it does provide additional resources to patrons through shared resources across the consortium. Requests can be made by patrons through the Library’s online public access catalog (OPAC) or through library staff. More information and policies can be found at the State Library’s website for NC Cardinal.


D. Reserves

Any materials in the collection, other than reference materials, periodicals, and some audio-visual materials, may be reserved. 


V. Gifts


A. General

Neuse Regional Libraries gratefully accept gifts of library materials, monetary contributions, or donations of real property under the terms of the Donation of Materials Agreement (Appendix B).  The Library will accept donations of stocks or mutual funds, but it will be required to sell upon receipt.  The Library appreciates flexibility in the use of the monetary donation; however, it will, whenever possible, purchase particular materials or books on certain subjects that are requested.  All gifts are tax deductible. The Library will provide the donor with a letter of acknowledgement, upon request, to serve as a tax receipt. The Library does not place a value on material donations.  The Library will not accept newspapers, magazines, or items contaminated by insects, mold, mildew, or hazardous materials as donations.  The Library Board will consider all other donations, such as photographs, artwork, etc., on an individual basis.  Donated materials are not accepted unless given to the Library without restriction.  Once accepted, the donated materials will be evaluated according to the Library’s selection criteria.  If donated items are not added to the Library’s collection, the Library reserves the right to either sell them at library book sales or to otherwise dispose of them.  Proceeds from library book sales are used to supplement the Neuse Regional Libraries book fund.  Exceptions to this gift policy may be approved by the Director of Libraries.


B. Books Donated in Honor/Memory

Books or other library materials may be donated in honor/memory of a friend or relative, and are marked with a special bookplate.  Materials that are both appropriate to the collection and relevant to the memory of the deceased or honored may be requested.  A thank you card will be sent to the donor, and, when appropriate, a notification card will be sent to the family of the deceased or person being honored, acknowledging the receipt of the gift.  A copy of the Neuse Regional Libraries Gifts and Donations form is appended to this policy.  Items donated in honor/memory are subject to the same weeding guidelines as all other materials.


VI. Reconsideration of Library Materials


A singular obligation of the public library is to reflect within its collection differing points of view.  Neuse Regional Libraries do not endorse particular beliefs or views, nor does the selection of any item express or imply endorsement of the viewpoints of the author.  Library materials will not be marked or identified to show approval or disapproval of the contents, nor will items be sequestered, except for the purpose of protecting them from theft or damage.  It should be recognized that some materials chosen may be offensive, shocking, or boring to some readers but may be meaningful or significant to others.  Works being considered should be viewed as a whole, not in isolated parts.


The Neuse Regional Library Board of Trustees has the legal responsibility for the collection and its protection under the First Amendment of the United States Constitution and under the Neuse Regional Library Regional Agreement as provided for in Chapter 153A, Article 14, of the North Carolina General Statutes.


Electronic materials and research resources in aggregated collections selected by library staff or made available by consortia to which the library belongs may contain hundreds of millions of individual books, audiobooks, videos, full-text articles, digitized newspapers, language learning tools and more. These resources generally are developed by library or education industry publishers and are commonly offered by libraries throughout the United States and the world. In the case of resources made available through consortia, licensing on a consortia-basis dramatically reduces the cost of providing them and offers the library resources it would not be able to afford otherwise. Because it is impossible to review every individual item in aggregated collections, local selectors and those managing consortia collections assess the value of e-resource databases as a whole. Decisions are not made on the basis of the presence or content of individual items.

  • The Library welcomes expression of opinion by patrons, but will follow the Collection Development Policy in making additions to or deleting items from the collection. 
  • A Request for Reconsideration of Library Materials form must be filled out completely for each item requested for reconsideration. The Director of Libraries may decline to review requests for which forms are not filled out completely or on which the patron indicates not having read or viewed the item in its entirety.
  • The patron making the request for reconsideration must reside in Lenoir, Jones, or Greene Counties and have been a library cardholder for a minimum of 30 days in good standing (no overdue or lost items). 
  • A patron requesting removal or relocation of an item must read or view the work in its entirety before requesting reconsideration. 
  • A patron may request reconsideration of no more than three items in any one-year period. 
  • Any number of patrons representing a single group or organization may request reconsideration of no more than three items in any one-year period. 
  • No more than five requests for reconsideration will be accepted in any one quarter due to the time required to review and respond to such requests.
  • For items retained in the collection following a reconsideration request, no further reconsideration requests for the same item will be accepted for a period of five years.


The form, along with the item, is then sent to the Director of Libraries. Upon receipt of a formal written request, the Director will consult with the Leadership Team as to criteria used in ordering the material in question, its place in the collection, and reasons for having the material in the collection.  

The Director will review the information provided by the Leadership Team and provide a written response with the final decision within 60 days to the person who initiated the request for reconsideration. If the patron is not satisfied with this response, they may appeal in writing to the Chairman of the Neuse Regional Library Board within 30 days of receipt of the Director of Libraries' response.  Upon receiving a written appeal to the Director of Libraries’ response, the Chairman will inform the Board of the complaint at its next regularly scheduled meeting.  Requests for review received within 30 days of a regularly scheduled meeting will be deferred to the next regularly scheduled meeting. The Board must make a formal response to the complaint within 30 days of the meeting. The Neuse Regional Library Board is the final authority in reference to public library materials.




Revised and adopted by the Neuse Regional Library Board

June 25, 2009


Revised and adopted by the Neuse Regional Library Board

July 31, 2012

Revised and adopted by the Neuse Regional Library Board

July 28, 2014


Revised and adopted by the Neuse Regional Library Board

June 15, 2016


Revised and adopted by the Neuse Regional Library Board

July 24, 2018


Revised and adopted by the Neuse Regional LIbrary Board

March 14, 2023


Revised and adopted by the Neuse Regional Library Board

March 19, 2024





Display of Materials

POLICY #2018-09

The purpose of this policy is to establish standards concerning the use of the areas officially designated for the display and distribution of materials at Neuse Regional Libraries. In order to avoid the perception of sponsorship or endorsement of other organizations, individuals, religious groups or political entities, staff authorization is required for the display of materials. 

In addition, the distribution of leaflets, cards or other printed materials, whether political, religious or business, is not allowed in public library facilities unless it is to supplement a program being presented. 


Adopted by the Neuse Regional Library Board

June 23, 2009


Revised by the Neuse Regional Library Board

July 24, 2018


Revised by the Neuse Regional Library Board

June 13, 2023


Emergency Procedures


POLICY #2018-04



I.  Introduction


The Neuse Regional Library Board has adopted the following Emergency Procedures Policy to ensure the safety of staff, volunteers, and patrons.  In any emergency, life is more important than property. In any serious or life threatening situation, staff should call 911 or other emergency services contacts.


These guidelines outline what to do in the event of some specific emergencies.  Not all situations can be anticipated.  In the event of an unforeseen emergency situation, staff members are instructed to use their best judgment as to the proper action.


Under no circumstances should a staff member attempt to force a patron to comply with safety precautions.  Staff members are not responsible for patrons who have been warned of dangers and decline to act appropriately.

It is important that employees develop safety awareness and periodically check work areas for potential hazards and that they correct unsafe work practices. Some potential hazards include materials on floors, loose telephone and electric cords, open drawers and attempts to lift or move heavy objects incorrectly or without help. Report any unsafe conditions to your supervisor immediately. 

The departmental supervisor or branch manager in charge is responsible for sending a detailed memo after the incident to the Director of Libraries regarding any emergency situation.  If in doubt, staff should always report an incident rather than fail to do so.


II.  Accidents and Injuries


In the event of an accident or injury to any staff member or patron of the Neuse Regional Libraries, all participants in the accident and any injured party must submit a signed “Accident Report Form” (Appendix C) to their supervisor, who will then forward it to the Director of Libraries.


A. If gunshots are heard, remember that patrons are likely to follow the lead of staff during an active shooter situation.  If you are not sheltered in a secure space (a closed room that you can lock and make dark), run in the opposite direction of the gunshots.


B. Evacuate the building if possible.  Staff should be aware of where all possible building exits are located.

  • Leave your belongings behind. Do not carry anything in your hands as that could be mistaken for weapons.  Keep your hands elevated with open palms visible.
  • Supervisory staff should help those with disabilities by escorting them to the nearest exit or safe area.
  • Call 911 (If you cannot speak, leave the line open so the 911 operator can hear what is going on in the room.)
    • Give your name
    • Location of the shooting
    • Number of shooters and any other information you may have
    • Description of shooter(s) (clothing, race, gender)
    • Injuries, numbers and types of injuries
    • What types of weapons you saw or heard
    • If the assailant has a backpack
    • Your current location


C. If you cannot exit the building:

  • Go to the nearest safe space (a room you can secure)
  • Close, lock, and barricade door (using file cabinets, desks, other furniture)
  • Close shades, curtains or blinds, and turn off lights
  • Cover any glass in the door, if possible
  • Keep quiet
  • Do not answer the door
  • If time and the situation allow, one person in the room/space should call 911 advising of your location and the number of people in the room/space.  Provide any information you have on the intruder/s
  • Mute your cell phone, turn off radios and computer monitors
  • If there is more than one person, spread out (no easy targets and more opportunity for escape or for overpowering the shooter)
  • Get on the floor and behind heavy furniture
  • Remember, the shooter generally will not stop until stopped.  Do not exit your safe space until you are positive the police are in control of the situation.


D. When the police come:

  • Remain calm, keep hands visible with your palms open and facing up
  • Do not move until “all clear” command is given
  • You are now in a crime scene; follow all instructions given to you by the officers 
  • Notify your supervisor/Director of Libraries as soon as it is safe to do so


IV.  Bomb Threats


A. Keep the caller on the telephone as long as possible.  Immediately, while the caller is kept on the line, another staff member should call 911.

B. Ask the caller to repeat the message and try to write down every word that the person says, as well as the time of the call.

C. If the caller does not indicate the location of the bomb or the time of possible detonation, ask for this information. 

D. Pay particular attention to peculiar background noises such as motors running, background music, and any other sounds that may indicate from which location the call is coming.

E. Listen closely to the voice for gender, voice quality (calm or excited), accents, and speech impediments. 

F. Evacuate the building following the “Rules Governing Evacuating the Building.”  The police will handle the actual bomb search.


Threatening Behavior


A. If a staff member or patron is verbally or physically threatened by an individual and feels that assistance is needed to secure a safe environment, local law enforcement should be notified and asked to come to the Library immediately. 


B. After authorities have been alerted, staff members should distance themselves from the disruptive persons until they arrive.  Staff members should not approach them and should also keep others away. 


C. The departmental supervisor or branch manager is responsible for completing and sending an “Incident  Report Form” to the Director of Libraries regarding the situation immediately.


D. Staff should be observant and aware of their surroundings at all times, should try to leave the building at night in a group, and should keep valuables out of sight of the public.


VI.  Earthquake


A. If inside, stay inside and watch for falling objects.  If possible, crawl under a table or desk and hold on, otherwise get against an interior wall and protect your head and neck with your arms.  Do not go into a doorway.  Stay clear of any windows, mirrors, overhead fixtures, filing cabinets, bookcases, and electrical equipment.

B. If outside, move to an open area away from buildings, trees, and power lines.  If forced to stand near a building, watch for falling objects.

C. Be prepared for aftershocks.

D. Open doors carefully.  Watch for falling objects.  Do not use plumbing, gas appliances, matches, or lighters.  


VII.  Fire


A. If the alarm does not sound, announce over the intercom:  “There is a fire (or smoke) in the building.  Please exit the building immediately and go to [your library’s designated location as listed under Rules Governing Evacuating the Building].”

B. Evacuate the building following the “Rules Governing Evacuating the Building.”  

C. Notify the Fire Department by calling 911 from a safe location.

D. Never allow the fire to get between you and the nearest exit.  Stay low to the ground to avoid smoke. Do not break windows. Do not lock any doors.

F. For smaller, isolated fires, there are fire extinguishers located in the following locations:


Back door, server room, attic entry, computer lab, Young Adult emergency exit, Washington Street emergency exit, Queen Street entrance, between sliding glass doors, auditorium, Children’s Room emergency exit, Children’s Room desk, Auditorium mechanical room, outside electrical room

Greene County:

Front lobby, exterior emergency exit

La Grange:

Circulation Desk, conference room, back room door

Pink Hill:

Front circulation area under Etta Jones Turner portrait and back side door across from office


Near bathroom door


Staff closet


Staff closet


Back door

Staff should prioritize notifying all building occupants of evacuation, then attempting use of the fire extinguisher.  Do not put yourself in physical danger in attempting to extinguish the fire.


VIII.  Flood


A. Evacuate the building following the “Rules Governing Evacuating the Building”.

B. If you are caught in your building by rapidly rising waters, call 911 for help. Then move to a higher floor or to the roof.


IX.  Weather-Related Library Closings or Emergency Conditions


A. In the event of severe weather or emergency conditions, the Director of Libraries will decide whether or not to close the library.

B. If the decision to close the Library is made, staff should follow the “Rules Governing Closing the Library.”

X.  Medical Emergencies


A. Notify the proper emergency services personnel or phone 911 as soon as possible.


B. Unless they are certified, staff members should not attempt to provide first aid of even a minor nature because of the safety of the injured individual and the potential liability of the staff member.  Staff should not move the injured person if it can be avoided.  Staff members should only attempt to keep the sick or injured person comfortable and protected from needless disturbance until medical help can be obtained.  Staff should avoid any unnecessary conversation about the incident or about the ill or injured person.  Doing so may add to the person’s distress or fears, increasing the risk of medical shock.  Communication should be limited to hushed reassurances.

C. No medication should be dispensed.

D. All injuries, whether to staff or patrons, should be immediately reported, first verbally and then in a detailed memo to the Director of Libraries and the appropriate department head.


XI.  Power Failure


A. If the power goes off, staff should wait at least 15 minutes to see if the power comes back on.  If the loss of power is not associated with severe weather, the local utilities provider should be contacted to determine the reason for the loss of power and the expected time of its return.  Branch managers and supervisors have the authority to ask patrons to leave the building if visibility issues create safety concerns.

B. If the power does not come back on, staff should follow the instructions of the Director of Libraries who will decide whether or not to close the library.  In the absence of the Director, the Assistant Director, supervisor on duty, or the branch manager will consult the Library Director by phone on the decision to close.  If the decision to close the Library is made, staff should follow the “Rules Governing Closing the Library.”


XII.  Rules Governing Closing the Library


A. In cases of severe weather and other emergencies, the Director of Libraries will decide whether or not to close the library.  In the absence of the Director of Libraries, the Assistant Director, acting supervisor or the branch manager will consult the Director of Libraries by phone on the decision to close.

B. The Director of Libraries will make an announcement on the staff intranet and if necessary will notify the supervisors of each department or branch location of the closing.

C. The supervisors of each department or branch manager will notify the staff members in their departments or library.

D. If the library is being closed during normal operating hours, the staff will notify patrons who are present.

E. If appropriate, authorized staff members will notify local television stations regarding the closing.  


XIII.  Rules Governing Evacuating the Building


A. In the event of emergencies, it may be necessary to evacuate the Library.  The decision to evacuate the Library at the time of the emergency will be made by the Director of Libraries, the Assistant Director, supervisor on duty, or the branch manager.


B. The Director of Libraries, Assistant Director, supervisor on duty, or the branch manager will ensure that the following actions are taken:


  • Calling 911 as early as possible to report an emergency
  • Warning all building occupants of emergency situations
  • Leading staff and patrons to an alternate exit if the main exit is blocked
  • Helping with exit via windows if necessary
  • Ensuring that the building is completely evacuated
  • Working with fire extinguishers for minor fires after calling 911 and ordering building evacuation
  • Instructing all staff and patrons to assemble at their Library’s designated evacuation location at least 100 feet from the building:

Headquarters Lawn adjoining Herritage Street parking lot

Greene County Flagpole in parking lot adjacent 

La Grange Washington Street parking lot

Pink Hill Corner of Central and Broadway

Comfort Front lawn

Trenton Front lawn

Pollocksville Front lawn

Maysville Front lawn


C. The first priority is to get everyone out of the building.  A clear and calm announcement should be made over the intercom that the building is to be evacuated immediately, indicating where staff and patrons are to gather. If an intercom is not available, activate a fire alarm if possible. As long as it seems safe, staff members should walk through the building to check stacks, restrooms, and offices for patrons and staff and direct them to the exits. Staff members should conduct this “walk through” quickly, without putting themselves in danger.

D. Special assistance must be given to physically challenged patrons during evacuation.

E. The departmental supervisor in charge or branch manager should try to determine who was working at the time and account for all staff members, if possible.  If someone is not accounted for, the departmental supervisor in charge should inform the emergency services personnel.

F. Once the building has been evacuated, only emergency services personnel should enter. 

G. Staff and patrons should follow the instructions of the Director of Libraries or the emergency services personnel. 


XIV.  Tornado


A. If a tornado warning is in effect and a tornado has been sighted near the Library, staff should alert patrons by intercom or other means to relocate to the following areas:

Headquarters Auditorium

Greene County Study Rooms 

La Grange Meeting  Room 

Pink Hill Video Room

Trenton Closet

Pollocksville Closet

Maysville Closet

Comfort Closet

B. All doors to rooms with windows should be closed if possible.


XV.  Water Leaks


A. Stay away from all electrical equipment which may have become wet.


B. Notify the Facilities Manager of the leak immediately.


Adopted by the Neuse Regional Library Board

June 23, 2009


Revised and adopted by the Neuse Regional Library Board

July 24, 2018


Revised and adopted by the Neuse Regional Library Board

November 15, 2022


Appendix A


Emergency Exits


Kinston-Lenoir County Public Library

Washington Ave.




La Grange Public Library


Exit through the front entrance or through the left side exit.


Pink Hill Public Library


Exit through the front door, side exit, or the back door in Youth Services.


All Jones County Public Libraries


Exit through the front door or back door.





Revised December 9, 2014

Revised July 24, 2018

Revised November 15, 2022

Holiday Hours


Observance Date

Day of Week

New Year’s Day

 January 1, 2024


Martin Luther King, Jr. Birthday

January 15, 2024


Good Friday

March 29 & 30, 2024

Friday. Saturday

Memorial Day

May 25 & 27, 2024

Saturday Closed, Monday

Independence Day

July 3, 2024 Library Closed at 5:00 pm
July 4, 2024

Thursday Closed

Labor Day

August 31 & September 2, 2024

Saturday Closed, Monday

Veterans Day

November 11, 2024



November 27, 2024 close at 5:00 pm
November 28 & 29, 2024

Wednesday Thursday & Friday


December 23, 2024 close at 5:00 p.m., 24, 25 & 26, 2024

Monday, Tuesday, Wednesday & Thursday

Information Services



I. Information Services Defined


The Neuse Regional Library Board has adopted the following Information Services Policy to reinforce their belief that good reference service involves identifying a person's information need and proceeding to fulfill it accurately, efficiently and pleasantly, using the resources available in the library system, and including referral to resources in other libraries or agencies, if necessary. It also includes providing instruction in library use.

II. Information Services Department Mission Statement and Goals


Neuse Regional Libraries are committed to providing excellent reference service to all patrons, regardless of age, race, sex, disability, social, or economic status. The primary goals of the Information Services Department will be:

  • To provide current information by continuously updating the Library’s collections and electronic resources within budgetary limits
  • To assist patrons in the use of reference resources, library materials and in the development of research strategies
  • To provide current, accurate information in a timely manner in response to requests from patrons
  • To provide readers advisory services
  • To inform patrons of the availability of purchase suggestions for appropriate materials
  • To treat all reference questions with impartiality and confidentiality
  • To keep the community well informed about the reference services and resources available from the Library
  • To provide access and assistance with emerging informational technologies such as 3D printing, and digital media formats.


A. Reference services will be provided at all times that the Library is open.


B. The service desk will be staffed by trained Information Services staff in order to provide quality service.


C. Neuse Regional Libraries regard as valid every reference question. All questions will be given equal consideration, and each will be answered as accurately and completely as possible within a reasonable time limit.

D. Every effort will be made to complete each reference transaction successfully.  Patrons with questions too specific for the library’s collection and informational resources may be referred to another library.

III.  Information Services Department Standards


Answering reference questions will have a higher priority than other staff assignments for Information Services staff, especially during times these staff members are assigned to the public service areas.

A. Service to the public takes precedence over other duties and service to the present patron takes precedence over telephone inquiries.


B. All information requests are to be handled. If information is available, it is provided to patrons without making a judgment on its moral or aesthetic worth unless the nature of the request is criminal or invasive of another individual’s privacy.


C. The needs of every library patron will always be taken seriously and treated with respect and confidentiality. 


D. Information Services staff will rely upon information obtained from reputable sources in order to give the most accurate and authoritative answers to questions. Information Services staff will always cite the source of the answer.


E. Neither the patron’s nor the Information Services staff member's personal opinions or beliefs should influence the quality of service provided. 


F. Staff shall not offer their personal opinions on social issues, politics, religion, etc., to patrons.  

G. Telephone reference service should be used for providing short, factual information.

IV. Reference Department Service Priorities


A. The following services, listed in order of priority, will be provided to patrons:


  1. Direct, personal service to library users who come to the Library; patrons are served on a first-come, first-served basis

  2. Telephone inquiries
  3. Library orientation 
  4. Email, fax, and mail reference


B. Simultaneous requests will be managed at the discretion of the Information Services staff with regard to urgency, complexity, and availability of staff resources.


C. If the librarian cannot answer a request immediately, he or she will obtain contact information from the patron and see that the patron receives a response within 24 hours.


D. For those people seeking recommendations for books or other library materials to suit their particular tastes or interests, staff suggests a selection of specific titles as time allows.  In addition to relying on their professional knowledge and experience, Information Services staff consult print, online, and other sources.


E. Information Services staff cannot provide legal, medical, financial, business, tax, appraisal advice, or language translations.


F. Information Services staff will provide assistance with minor formatting issues with computer documents when asked by patrons.  However, the Information Services staff cannot create new computer documents and may be limited in helping with comprehensive document reformatting or complex desktop publishing.  Information Services staff also cannot provide typing services to patrons.


G. Information Services staff will provide assistance with logging into computers and Internet browsing, but they cannot complete online forms for patrons.  Information Services staff will not, under any circumstances, log into patrons’ secure account information, including but not limited to email, bank, or distance learning accounts.


H. Information Services Staff will answer questions related to specific computer-related tasks at all times. More intensive instruction in the use of computer hardware or software cannot be provided during regular desk hours.


I. Patrons seeking more intensive assistance with tasks such as creating documents, online forms (including job applications), or computer instruction may be requested to return during designated times when additional staff are available at the Information Services Desk. If the patron cannot come to the Library during these scheduled times a one-on-one appointment with Information Services Staff may be set.





I. Introduction


The Neuse Regional Library Board has adopted the following Internet Use Policy to provide access to global sources of information and ideas that may not otherwise be available to library patrons.  All Internet resources accessible through the Library are provided equally to all users, with the understanding that it is the individual’s responsibility to demonstrate judgment, respect for others, and appropriate conduct while using Neuse Regional Libraries resources and facilities.


In accordance with current state and federal laws, the Library uses a filter that blocks access to some Internet sites.  The filter may be disabled by a library staff member, as necessary, for bona fide research or other lawful purposes by patrons who are 18 or older.  Federal law prohibits disabling the filter for patrons who are 17 or younger, even if the minor shares a computer with an adult.


Internet users should be aware that filtering software has inherent limitations that prohibit the total and complete blocking of sites that may contain objectionable materials.  In addition, the Internet is constantly changing; not all sources provide current, accurate, unbiased, or complete information, and some material may be offensive, disturbing, and/or illegal.  The Neuse Regional Libraries have no control over the information accessed through the Internet and cannot be held responsible for its content.  By accessing the library computer network by any means, library patrons agree to the terms of this policy.  This policy applies to devices owned by library patrons as well as library owned devices.  The Library assumes no responsibility for damage to or loss of data on patron’s equipment or storage devices or for the disclosure of personal, private, or otherwise sensitive information through the use of public computers.

II.  Rules Governing Use


A. To use the Internet, a patron must hold a current and valid library card or obtain a guest pass.  Sharing cards is not permitted.  Patrons may use the Internet after reading and agreeing to the Internet Policy. In accordance with the Library’s Circulation Policy, patrons who have forgotten to bring their library cards may use the Internet if staff are able to verify their identity through alternate means.  


B. Internet users must abide by the following age requirements:


  1. While using the Internet, a patron who is 12 years old or younger must have a parent, legal guardian, or caregiver 18 years or older who has read and agreed to the Internet Use Policy with him/her at all times.  Library filtering software cannot guarantee complete protection from harmful materials, and the safety of minors ultimately is the responsibility of the parent or other responsible adult.


  1. Patrons who are 13 years old or older may use the Internet after reading and agreeing to the Internet Use Policy.

C. Patrons shall not access material that is graphically violent, pornographic, or harmful to minors.

D. Patrons, especially minors, should use caution in their use of email and other forms of direct, electronic communications, as these forms of communication can expose users to dangerous situations.

E. Patrons, especially minors, should never disclose personal information, such as name, school, address, telephone number, credit card number, or social security number to strangers on the Internet.

F. Patrons are limited to a daily one and one half-hour time block; time may be extended depending on computer availability.  Patrons who provide a legitimate educational or informational reason for time extensions will receive precedence.

G. Users are strongly urged to save files to a personal storage device frequently to prevent loss of data.

H. A maximum of two persons may sit or work together at one computer with staff approval.

I. Network bandwidth is a limited resource and must be shared among all library network users. The Library reserves the right to block or filter access to websites or services whose content is primarily for entertainment purposes and which have been determined to be a drain on the library’s network.

J. Headphone and earbud use is required to play audio on library computers and is allowed only if sound is not transmitted to others.

K. Due to the public nature of the Library’s computers and associated privacy and security issues, the Library is unable to guarantee confidentiality of Internet use or transactions.

L. Patrons will pay a set fee for printing as determined by the Board.  Patrons are responsible for payment for all material they print.

M. Patrons should immediately notify staff of any problems with equipment. Patrons are responsible for damage resulting from misuse.

N. Misuse includes, but is not limited to:

  1. Using the computer for illegal activities
  2. Hacking into the Library computer system or any other computer system
  3. Damaging or attempting to damage computer equipment or software
  4. Unplugging or removing equipment
  5. Interfering with the integrity or security of systems operations
  6. Gaining unauthorized access to another person’s files
  7. Sending harassing messages to other computer users
  8. Altering or attempting to alter the Library’s computer settings
  9. Violating copyright laws and software licensing agreements
  10. Transmission, reception, or display of child pornography, trade secret information or copyrighted materials (NC G.S. 14-190.1)
  11. Uploading a worm, virus, or other harmful programming
  12. Impersonating another patron by access code, password, or signature


O. Because they are using public computers in a public setting, patrons agree that they are aware that their computer usage may be monitored at any time by any means necessary.


Failure to comply with the Internet Use Policy will result in temporary or permanent loss of computer privileges, potential loss of library privileges and possible prosecution.  Loss of privileges at any of the Neuse Regional Libraries will be effective at all facilities throughout the system.





I.  Introduction


The Neuse Regional Library Board has adopted the following Wireless Policy to provide Wi-Fi (high-speed wireless Internet access) to the public at no charge to the individual.  

Library patrons are cautioned that the Library is a public area that must be shared by library users of all ages, backgrounds, and sensibilities.  Individuals are asked to consider this and to respect others when accessing information and images.


The nature of public Internet access requires that patrons connect to a network that any other user can connect to, and while the Library’s firewall affords some protection from outside attacks, wi-fi users may be vulnerable to attacks from other users on the same network. Any information being sent or received could potentially be intercepted.  Wireless users should use caution in transmitting their credit card information, passwords, or any other sensitive personal information while using any public wi-fi.  The Library assumes no responsibility for the safety of equipment or for laptop configurations, security, or data files resulting from connection to the library’s wireless network.

II.  Rules Governing Use

A. Patrons may bring their own wireless-enabled laptops, notebooks or other mobile devices to the Library and have free, instant access to the Internet.  Wireless access is available during hours the service-providing branch is open.

B. Patrons using wireless access must act in accordance with the Neuse Regional Libraries Internet Use Policy.

C. Patrons may email files to the Library to be printed.

D. Library staff will attempt to troubleshoot problems related to wireless devices but may not be able to diagnose more significant issues. Patrons who experience these difficulties should refer to their owner’s manual or other support services offered by the device manufacturer.


E. Earbuds or headphones must be used if a computer’s speakers are turned on.  Earbuds are available for purchase at the Circulation Desk and over-ear headphones are available for checkout at the Information Services Desk.

F. Patrons will be prompted to agree to the Library’s Internet Use Policy and Wireless Policy when first connecting to the Library’s wireless Internet. Violation of the library’s Wireless Policy, or any other library policy, including the transmission or receipt of pornography or harmful material, fraud, downloading copyrighted material, or abuse of networking equipment will result in the denial of access to the wireless network in all Neuse Regional Libraries facilities.






I.  Introduction


The Neuse Regional Library Board has adopted the following Digital Device Checkout and Usage Policy to provide additional options for usage of laptops, tablets, and other electronic devices within Neuse Regional Libraries for patrons with a valid Neuse Regional Libraries card.  

The Library provides digital devices for checkout for use within the Library to allow for flexible usage of the Library’s computer and Internet resources for informational and educational purposes, as well as additional options for physically disabled patrons.


Patrons who checkout digital devices are expected to work independently, while receiving assistance from Reference staff to the extent that it does not impinge upon the service received by other patrons.  

II.  Rules Governing Use


A. Digital devices may only be used within the facilities of the Neuse Regional Libraries.  Removing a digital device from any facility will lead to the Library alerting the local authorities and denial of future borrowing privileges.


B. Digital devices may be borrowed at any time between the opening of the library and one half-hour prior to the Library closing.


C. Digital device borrowers must have both a Neuse Regional Libraries card with no fines or overdue materials, as well as a current government-issued picture ID.  The names on the library card and the ID must match.  The Library will retain the picture ID until the laptop is returned to the desk.


D. Digital device borrowers must sign a Digital Device Liability Agreement Form in which they acknowledge full responsibility and liability for the laptop until it is returned.


E. Patrons must return digital devices no later than five minutes before the Library closes.


F. Digital devices must be returned directly to the designated Library staff member.  Improperly returning a digital device will lead to the denial of future digital device borrowing privileges. 


G. Digital device borrowers may have the option to borrow accessories during each borrowing session.  Failure to return any of these items will result in the borrower being charged with the replacement cost of that item and the denial of future digital device borrowing privileges.


H. Digital device borrowers are not to, under any circumstance, leave a digital device unattended or with another library patron.  Doing so will lead to the denial of future laptop borrowing privileges.


I. Digital device borrowers are not to tamper with the hardware or software.  Doing so will lead to the denial of future digital device borrowing privileges.  Digital device borrowers must save all data to their own portable media or cloud storage.  Any files saved to the hard drive will be deleted upon return of the digital device.


J. Digital device borrowers agree to fully comply with the Library’s Internet Use and Wireless Policies.  All digital device borrowers must be at least 18 years of age.


K. Digital device borrowers are to immediately report any technical difficulties to Library staff.  Any costs due to damage to hardware or software incurred by borrowers attempting to solve technical difficulties themselves will be charged to the borrower and will lead to the denial of future digital device borrowing privileges.


L. Earbuds or headphones must be used if the computer’s speakers are turned on.  Earbuds are available for purchase at the Circulation Desk and over-ear headphones are available for checkout at the Information Services Desk or public service desk at branches.






I.  Introduction


Authorized Library staff members will provide an exam proctoring service for patrons for a fee set by the Neuse Regional Library Board of Trustees.  Patrons are responsible for acting as a liaison between the Library and the university or college, providing staff with all information and materials necessary for completion of the proctored exam, and for scheduling an appointment sufficiently in advance of the exam.

II.  Rules Governing Proctoring


A. Students must complete all required paperwork at least 24 hours before the time of the proctored exam. The librarian who administers the paperwork for the exam may not necessarily be the staff member who oversees the examination that day. It is the responsibility of the student to ensure that the Library receives all materials necessary to administering the exam.


B. Library staff will not be able to monitor a student for the duration of the test; however the staff member will be present to help with the setup and completion of testing. This may preclude the proctoring of some exams for which the instructor requires close and constant supervision.


C. Library staff will verify the identity of the student by requiring presentation of government-issued, current identification before the examination.


D. All examinations must be proctored during the Library’s hours of operation. The test must be completed 15 minutes prior to closing. The Library will make every effort to give the student a private study room, but these are not available at all branches. In these situations the student may be exposed to potentially loud or disruptive situations.


E. The Library will adhere closely to the testing institution’s instructions regarding what the student is allowed to have during the exam. Any additional personal effects will be held by staff until the exam is complete. The student will be required to use one of the Library’s laptops for any electronic exams unless the testing institution specifies that the student may use his or her own personal device.


F. Completed exams will be returned to the testing institution in the manner it requests, which may include U.S. mail, fax, or email, and will keep a copy of the completed exam materials on hand for at least a month unless otherwise instructed by the testing institution. The Library and its staff will not assume responsibility for completed tests that are not received by the testing institution; the student must contact the institution to determine if the completed test was received.




3D PRINTER POLICY #2018-05.08


I.  Introduction


The Library will offer community access to new and emerging technologies such as 3D printers to inspire a new interest in design and help the community to bring their creations to life. This policy establishes how and under what circumstances the public may use the Library’s 3D printers.

II.  Rules Governing Use


A. The Library’s 3D printers may be used only for lawful purposes. The public will not be permitted to use the Library’s 3D printers to create material that is:


  1. Prohibited by local, state or federal law.

  2. Unsafe, harmful, dangerous or poses an immediate threat to the well-being of others. (Such use may violate the terms of use of the manufacturer.)

  3. Obscene or otherwise inappropriate for the Library environment.

  4. In violation of another’s intellectual property rights. (For example, the printers will not be used to reproduce material that is subject to copyright, patent, or trademark protection.)


B. The Library reserves the right to refuse any 3D print request.

C. The Library will charge a fee for 3D printing services that will be determined by the Library Board.

D. Library patrons will submit files to be printed via email to Library staff or through the 3D Printing page of the Library’s website (https://www.neuselibrary.org). Files may be designed by patrons or acquired from a free database such as Thingiverse. Files will be reviewed by staff to ensure that they meet the above guidelines and the patron will be informed when he or she may pick the item up. Staff members reserve the right to limit patrons to one item printed per day based on printer availability.

E. Items printed from Library 3D printers that are not picked up within 7 days of notification will become property of the Library. Items must be picked up by the individual who printed them.

F. Only designated Library staff and volunteers will have hands-on access to the 3D printer.


Revised and Adopted by the Neuse Regional Library Board

December 9, 2014


Revised and Adopted by the Neuse Regional Library Board

June 15, 2016


Revised and Adopted by the Neuse Regional Library Board

July 24, 2018





I. Introduction

The Neuse Regional Library Board has adopted the following Internet Use Policy to provide access to powerful tools for digital content creation that may not otherwise be available to library patrons.  Access to the Digital Media Lab (DML) is provided equally to all users, with the understanding that it is the individual’s responsibility to demonstrate judgment, respect for others, and appropriate conduct while using Neuse Regional Libraries resources and facilities.

Products created in the DML are solely owned by the creator, and the use of the Digital Media Lab does not constitute an endorsement or an approval by Neuse Regional Libraries of any products, services, or opinions of the individual, and Neuse Regional Libraries bear no responsibility for the accuracy, legality, or content of media produced in the DML.

II.  Rules Governing Use


A. To use the DML, a patron must hold a current and valid library card with no fines or overdue materials, or, if the prospective user is unable to obtain a Neuse Regional Libraries library card, the patron must provide a government-issued picture ID.  Patrons will not be able to use the DML until they have reviewed the DML user agreement, given their signature to indicate full agreement with its terms, and library staff have ensured that the DML user agreement has been properly signed.


B. Patrons must be at least 13 years of age to use the DML. Patrons under 18 years old must obtain written permission from a parent or guardian before using the DML. The DML user agreement includes a designated area for parents or guardians to give their written permission for their child’s use of the DML.


C. Patrons shall not use the DML to produce media that violates its Internet use Policy, including but not limited to material that is graphically violent, pornographic, harmful to minors, abusive, or in violation of copyright.


D. Suspension or restriction of use of the DML due to violation of these rules is solely at the discretion of library staff.


E. Library staff will perform a check of all equipment before and after any use of the DML. Patrons must not remove any equipment from the DML. Use of equipment in the DML assumes responsibility on the part of the patron for any damage due to improper or careless use, loss, or theft of DML equipment. All patrons must agree to these terms through the DML use agreement before using the DML. In the event of equipment damage or loss the user will be responsible for any replacement costs determined by Library staff. Patrons must report any malfunction of or problem with the use of any piece of equipment in the DML immediately to library staff to ensure a proper response and documentation.

F. Food and drink are not permitted in the DML.


G. To ensure the safety of patrons, staff, and equipment, all DML sessions will be monitored by surveillance cameras. Patrons will be made aware of this before starting a DML session through the DML user agreement.


H. All first-time DML users will be accompanied by Library staff trained to provide assistance with using the equipment. Future uses of the DML may be available to patrons without staff assistance at the request of the user and the discretion of Library Staff. These sessions will still be monitored remotely by Library staff at all times.


I. Users who agree when signing the DML user agreement may have their finished DML products shared by Library staff online or in the Library. This is completely optional, and whether the Library does share DML products is at the sole discretion of Library staff. Just as any other piece of media created in the lab, the sharing of content created in the DML does not constitute and endorsement or an approval by Neuse Regional Libraries of any products, services or opinions of the individual.


Revised and Adopted by the Neuse Regional Library Board

November 16, 2021



Meeting Rooms and Exhibit Spaces

Meeting Room Application

POLICY #2018-06


I.  Introduction


The Neuse Regional Library Board has adopted the following Public Use of Meeting Rooms and Exhibit Spaces Policy.  As a public institution dedicated to open expression, all meeting rooms and exhibit spaces in the Neuse Regional Libraries are available on equal terms for the lawful activities of all groups, with exceptions defined below. 


It is understood that the granting of permission to use library facilities does not constitute an endorsement by the library staff or Board of the users or their beliefs.


The Library, its affiliated groups, and its partners have first priority for use of all meeting facilities, except when otherwise required by law (such as elections).


II.  Rules Governing Public Use of Library Meeting Rooms


A. The meeting rooms may be booked for use only during the regular working hours of the library up to 30 minutes prior to closing.  Maintenance fees will be determined as a rate set by the Neuse Regional Library Board with the recommendation of the Director of Libraries for all meeting rooms.  This includes the Schechter Auditorium (entire auditorium, Section A, or Section B), and the Staff Conference Room.  Exemptions to these fees may be granted by the Director of Libraries in special circumstances.

B. Bookings will be on a first-come, first-served basis.  No group may reserve the meeting rooms on a regular continual basis without prior approval of the Director of Libraries. Reservation requests must include the customer’s name, phone number, email address, the name of the group or organization, and a detailed description of purpose of meeting.

C. Groups should actively avoid representing their events as Library programming. Any public notice or advertisement of meetings at the Library must contain the following disclaimer:  This meeting is neither sponsored by nor endorsed by the Neuse Regional Libraries. Groups may not use the name/address of the library as the official address of your group.

D. The meeting rooms and exhibit spaces may not be booked more than 60 days in advance.  Exceptions to this procedure will be considered individually when presented, in writing, to the Director of Libraries or Assistant Director.

E. Programs and exhibits may not disrupt the use of the library by others.  Persons attending the meeting are subject to the Library’s Code of Conduct.

F. Any setup and cleanup required for meeting room usage is the total responsibility of the meeting room user. Any audiovisual equipment must be requested at the Information Services Desk no less than a week in advance. The use of cooking or other potentially hazardous equipment is prohibited in all meeting rooms.

G. Library facilities shall be left in a clean and orderly condition.  Users shall pay the cost of repair for any damages to the facilities.  This includes cleaning if deemed to be outside the normal cleaning procedures of the library maintenance staff.

H. No fees, dues, or donations may be charged or solicited by the user for any program or exhibit.  All programs and exhibits shall be free. 

I. Room bookings are subject to cancellation if the room is needed for library events.  The Library will consider previous bookings when scheduling library programming, and will avoid conflicts and cancellations whenever possible.

J. No group or member of any group may attach signs, banners, or flyers to any library surface or property without prior permission of the Director of Libraries or Assistant Director.

K. Cancellations must be made 24 hours in advance.

L. Repeated failure to appear for scheduled meetings will result in loss of future access to meeting rooms.

M. A person must be at least 18 years of age to reserve a meeting room.

N. Participants must follow the Library’s Safe Child Policy. Library staff cannot be responsible for children of any age who are left unattended in the Library.

O. All meetings must be open to the public.

P. Library staff are not available to operate meeting room equipment or to teach users without prior arrangements.

Q. Small study rooms are available for use by the public free of charge. Patrons must sign up for these rooms at the Information Services Desk. Rooms may be reserved for a maximum of two hours; patrons may continue to use the room after the two hours have ended if no one else is waiting for the room. Patrons must be 16 years or older to reserve a study room. Room reservations are forfeited if the patron does not show up within 15 minutes of the start of the reservation. No food and drink are permitted in these rooms. The Local History Room and Art Study Room at the Kinston-Lenoir County Public Library are available for use as study rooms, but patrons who book them should be aware that they must remain open to patrons who wish to browse the materials within.

R. Meeting rooms cannot be used for the following:

  • Worship services and ceremonies, and religious instruction; religious groups can meet for organizational, committee, planning, etc., purposes.
  • Political rallies, campaign events or fundraisers; political groups can meet for organizational, committee, planning, etc., purposes, and per NCGS 163-99 for precinct meetings and county/district conventions).
  • Commercial purposes, including: sale of products/services; promotion of products/services for sale at a later time; and solicitation of business opportunities for the presenter or presenting entity. (However, authors, artists, performers, and other presenters participating in events sponsored by the library or by library affiliated groups may sell their literary, musical or artistic work during the event);
  • Fundraising, except for library-affiliated groups.
  • Individual/group social events (parties, showers, etc.)


S. Failure to follow this policy may result in future denial of requests to use the meeting rooms.


III.  Rules Governing Public Use of Library Exhibit Spaces


Neuse Regional Libraries may allow community groups, organizations, or individuals to use the various exhibit cases of the Library. Space is provided for exhibits of an educational, cultural, civic, or recreational nature, rather than for strictly commercial purposes. Acceptance of an exhibit by the Library does not constitute an endorsement by the Library of the group's or individual's policies or beliefs.


A. It is the responsibility of the exhibitor to set up and remove the exhibit.

B. Exhibits will be scheduled for a period of one calendar month to begin with the first working day of the month and to end with the last working day of the month. Exceptions must be approved by the Director or Assistant Director.

C. The Library is not responsible for any item exhibited. 

D. The Library cannot provide storage for the property of organizations or individuals exhibiting in the Library.

E. All exhibitors are required to sign the attached Hold-Harmless Agreement which releases the Library from any responsibility for loss, damage or distribution of exhibited items.

F. Exhibits that (a) would tend to incite or produce imminent lawless action, (b) are obscene, (c) are obviously false or contain misleading information, (d) are defamatory, or (e) are purely commercial advertising will not be displayed.

G. Any questions regarding this policy should be referred to the Director of Libraries or Assistant Director.  Final authority rests with the Director of Libraries.


Adopted by the Neuse Regional Library Board

December 8, 2009


Revised and approved by the Neuse Regional Library Board

March 31, 2016


Revised and approved by the Neuse Regional Library Board

July 24, 2018


Revised and approved by the Neuse Regional Library Board

November 15, 2022

Multi-Sensory Environment

POLICY #2023-21




The Neuse Regional Library Board of Trustees has adopted the following Multi-Sensory Environment Policy.  The purpose of the Multi-Sensory Environment Policy is to provide a basis for equitable service to all community members who request to use the library’s facilities and to clarify the responsibilities of both the library and its patrons with regard to the use of the Multi-Sensory Environment (MSE) at the Kinston-Lenoir County Public Library.  



The Kinston-Lenoir County Public Library (KLCPL) makes its MSE space available to individuals, local groups, and organizations for lawful public use on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting use. Permission by the library to use its facilities does not constitute an endorsement by the library staff or the Library Board. 


The Library reserves the right to decline any reservation for any reason. Abuse of the Multi-Sensory Environment Policy may result in loss of room usage privileges.


Multi-Sensory Environment Guidelines

  • A valid Neuse Regional Library card is required to reserve the Multi-Sensory Environment at the KLCPL. The MSE may be reserved through the Youth Services Department in person, by phone, or through the myLibro app.  Reservation requests must include the patron’s name, phone number, email address, and any affiliated groups or organizations.
  • Users under 18 must be accompanied by at least one adult facilitator to guide and support the experience. This person can be a parent/guardian, caregiver, direct support professional, teacher, or therapist.  
  • Access to the room is only given during the hours of the reservation. 
  • Staff should be notified of cancellation prior to the reservation date so that the room may be made available to other patrons. To ensure the availability of the MSE to the community, repeated failure to notify staff of cancellation may result in a loss of reservation privileges at the discretion of library staff. 
  • An MSE reservation is forfeited if the individual or group has not arrived within 15 minutes of the scheduled start.   
  • Room reservations will terminate one hour prior to the close of the library.  



  • Maximum room occupancy is 15. 
  • Reservation requests may be made no more than 30 days in advance.
  • Each reservation is subject to approval by library staff.
  • Reservations are for 30-minute increments. 
  • There is a maximum of two hours of total reservations outstanding per customer or group at any time.
  • No food is allowed. 



Use of the Multi-Sensory Environment is free.  Patrons who use the MSE accept responsibility for the costs of additional cleaning and/or repairs due to damage done to library property. Any damage or room use fees will be assessed to the library card number associated with the



Adopted by the Neuse Regional Library Board November 7, 2023

Photo and Video Policy

 Policy #2023-20


Photography: The act of taking photographs for personal, private, or public use. 

Videography: The process or act of making video films or recordings with or without sound recordings for personal, private, or public use.


Photography and video recordings are generally allowed in public buildings, except for areas where access is restricted to the public. Public buildings are subject to similar rules associated with a sidewalk or public park, meaning there are few restrictions that can be placed on an individual wishing to take photos or video recordings in open, public areas of the Neuse Regional Libraries. 

It is the policy of the Neuse Regional Libraries to permit photography and video recordings under the conditions described herein, and to the extent that it does not interfere with library operations, programs, and activities. Photography and video recordings may occur in public areas only. 

Photography and video recordings may occur in library facilities as follows:


A. Classes, events, or activities sponsored by Neuse Regional Libraries may be photographed or recorded by library staff or its representatives. Attendance at a library event constitutes the consent of attendees, and the consent of the parents/legal guardians of any minor children in attendance, to the future broadcast, publication or other use of photographs or videos at the discretion of Neuse Regional Libraries.

B. Casual amateur photography or recording is permitted in public areas, provided the photography or recording does not interfere with operations or capture any identifiable likenesses of individuals without their permission. Any such photographers are responsible for arranging all necessary releases and permissions from persons who are photographed or filmed. Under no circumstances may anyone take a photo or record an individual without their consent or the consent of their parent/guardian, if a minor.

C. Except for photographs or recordings made during an open meeting of a public body, no commercial or media photography or recording may occur in library facilities without the approval of the Director of Libraries or Assistant Director.

D. The Library may utilize photos and videos from public programs and events on its website, social media sites or in its publications. Photos, images, and videos submitted to the Library for galleries or contests may also be used by the Library for promotional purposes. To ensure the privacy of all individuals, images will not be identified using full names or personal identifying information without written approval from the photographed or recorded subject, parent, or legal guardian.

E. Consent granted pursuant to this Photography & Videography Policy may be revoked at any time upon failure to comply with the terms of this policy or other rules and regulations of the Library. 


Adopted by the Neuse Regional Library Board

June 13, 2023


POLICY #2021-18

Neuse Regional Libraries offer programs intended to further the Library's mission to be a center for community connections that provides evolving technologies, programming, and services that meet 21st-century literacy needs, while making accessible a collection that is as diverse and intergenerational as the people of Lenoir, Jones and Greene Counties.


The Library provides a wide range of programming and events. Library planned programs are free to all community members regardless of age, race, religion, gender, or political affiliation. 


Programs are developed to respond to emerging community interests and reflect our community, as well as to sustain demonstrated interests and demand. They complement other Library services by providing an opportunity to highlight collections, promote services, and share knowledge and expertise. Programs should enhance, support, and fulfill the library’s strategic goals and objectives.


Philosophy and Scope of the Program


Programs at the Neuse Regional Libraries support our strategic initiatives, collection of materials, services, resources, and facilities along with region-wide goals. In addition, programs serve the popular, recreational, informational, and social needs of the general public and reflect equitable outreach and engagement to a diverse community while promoting a culture of inclusion.  Inherent in the program philosophy is an appreciation for each community member of the Neuse Regional Libraries. The Library upholds the right of the individual to access information, even though the content may be controversial or unacceptable to others. The views and opinions of program presenters do not constitute an endorsement of the Neuse Regional Libraries.


Programming Guidelines


Neuse Regional Libraries support free and open access to information and ideas as stated in the Library Bill of Rights and the Freedom to View policies of the American Library Association. (Refer to E-3, Library Bill of Rights and E-5, Freedom to View). 


The Library Board of Trustees delegates the development and presentation of programs to the Director of Libraries and designated staff members.


Programs will be developed with consideration for the principles of accessibility, equity, and inclusiveness, and will contribute to the Library’s safe, supporting, and welcoming environment. Reasonable accommodations will be made to ensure that programs are accessible to all who wish to attend and participate.


The Library may draw upon other community resources when developing programs and may actively partner with other community agencies, organizations, educational and cultural institutions, or individuals to develop and present co-sponsored public programs.


Professional performers and presenters that reflect specialized or unique expertise may be hired for Library programs. Performers and presenters will not be excluded from consideration because of their origin, background, or views. 


Some programs may be developed for a particular audience, i.e. attendees should be within the appropriate age group such as children or teens, or may require an accompanying adult. All program participants must comply with the Library’s Code of Conduct. The Library reserves the right to set age limits or recommendations for programs. In determining appropriate age recommendations, staff will consider the suitability of the program’s materials, format, and program presenters, the relevancy and suitability of topic, messages, and programming methods for the intended audience. Programs designed for specific audiences will be publicized as such. 


Library programs must have a special educational, informational or cultural value to the community. Programs of a purely commercial nature or those designed for the solicitation of business will not be offered by the Library. Examples of programs that would be considered of a commercial nature include, but are not limited to, presentations offered at no charge but with the intention of soliciting future business.


Programs that support or oppose any political candidate or ballot measure will not be approved or offered by the Library. However, educational programs, such as candidate forums that include invitations to all recognized candidates may be offered.


Programs will not be offered or approved that support or oppose a specific religion. Programs are planned to be inclusive of all cultures and of all religions and no religion. Library programs may address religious themes to educate or inform, but not to promote, observe or proselytize a particular religious conviction. Holiday programs may be offered for the entertainment of library patrons.


Unsolicited offers from individuals and organizations to present programs will be evaluated by the same standards used when planning Library programming. Such programming opportunities should further the mission, vision, and values of the Neuse Regional Libraries as outlined in this policy.  The Library welcomes groups and organizations to reserve meeting spaces at our facilities and requires community members to comply with the Meeting Rooms and Exhibit Policy.


Library selection of a program does not constitute an endorsement of the content of the program or the views expressed by presenters. Decisions to provide programs will not be made on the basis of any anticipated approval or disapproval, but solely on the merits of the program in serving the interests of community members.


The Library reserves the right to use video or photographs taken of program participants for internal use, publication, use in Library promotional outlets, and evaluation purposes.


Programs may be canceled due to inclement weather, low registration, technical difficulties,  or the absence of the presenter. Canceled programs are not necessarily rescheduled.


The following activities will be permissible at Library-initiated programs or on property governed by Library policy:


Fundraising to benefit the Library or sponsored by the Friends of the Library.


The sale of books, music, movies, or other items by authors, performers, or presenters as part of a Library sponsored program.


The Library welcomes expressions of opinion from patrons concerning programming and considers input from the community when developing future programming. Community member concerns about a Library program should be shared with the Library staff member in charge of the event.


Patrons who wish to continue their requests for review of a program or the denial of a request to present a program may submit a Request for Reconsideration of a Library Resource form. Requests for review of programs will be considered in the same manner as requests for reconsideration of library materials.


Adopted March 16, 2021 by the Neuse Regional Library Board



Safe Child

POLICY #2018-10



The safety of all patrons is of foremost concern to the Neuse Regional Libraries (NRL). This is particularly true of the children who make use of our facilities and services. The library staff wants the children who use our libraries to feel welcome and secure. NRL locations provide many programs and services for children that help them be successful students and independent learners. Each location has collections, computers, and staff to serve children and families.

Increasingly, families are beginning to rely on the library to do more than provide library services. Parents must understand that the NRL is not able to provide childcare for children unattended by an adult. NRL staff cannot monitor individual children to ensure their personal safety. 

Children should not be left unattended in any public area, including the library. Parents or guardians are responsible for the safety and behavior of their children when they use the NRL. Library staff do not provide direct supervision for individual children who visit the NRL unaccompanied by an adult. Consequently, for the protection and well-being of children who use the library, the Neuse Regional Libraries have developed the following policy.

Statement of Policy

The Neuse Regional Libraries encourage children to use its facilities and services. However, the safety and behavior of the child in the library lies solely with the parent, guardian, or assigned chaperone of that child, and not with library staff.

Teachers are responsible for the conduct of their students while they are in the library for a class visit or tour.

Children must abide by the Code of Conduct policy of the Neuse Regional Libraries.


Unattended Child: A child under the age of twelve, who is left at the library without supervision by a parent, guardian, or assigned chaperone for extended periods of time, or is not picked up from the library at closing time.

Disruptive Behavior: Inappropriate conduct that interferes with the work of other patrons or library staff. Examples of disruptive behavior include, but are not limited to, loud, abusive, or inappropriate language, running, fighting, inappropriate use of library materials, or any criminal behavior. (See Code of Conduct of the Neuse Regional Libraries.)

Chaperone: A person aged fifteen or older who is responsible for the supervision of a young child who is using the library.


A. Unattended Children

  1. Children who are disruptive will be warned to stop the behavior or risk being asked to leave the library.

  2. Children who continue to be upset or disruptive should be assisted in finding their parent or chaperone. Library staff should remind parent or chaperone of library rules and ask that they ensure their child follows them.

  3. If the parent or chaperone does not supervise the child, or if the child continues to be disruptive, he or she and the child will be asked to leave the library.

  4. If the child is unattended, library staff will attempt to locate the child’s parent or guardian by phone. If located, the parent will be asked to come to the library immediately and supervise the child. If the parent is not located or cannot come to the library, the police will be called to take responsibility for the child.

  5. Arrangements should be made to pick up all children under the age of 15 before library closing time.  If a child has not been picked up by closing time, a Department Supervisor and at least one other staff member at the Headquarters Library or branch staff at other facilities will remain with the child and attempt to contact the parent or guardian.  If contact cannot be made within 15 minutes after closing time, library staff will contact the police, and the child will be placed in their custody. Library staff may not provide transportation for any child left after closing.

  6. An incident report should be filed if the police are notified.

  7. Library staff may not, under any circumstances, physically remove the child from the building or transport the child from the library.

B. Truancy

Children between the ages of seven and sixteen who do not have an excused absence from school (including public, private, remote, or home school) during times when school is in session are considered truant.

The following procedures have been established for handling suspected truancy violations.

  1. Staff should try to contact the parent of an unattended child (see above).

  2. If staff is unable to contact an unattended child’s parent and the child, who is aged seven to sixteen is at the library during regular school hours and is suspected to be truant, staff should provide name and contact information (if available) to the Director of Libraries, Assistant Director, or Youth Services Supervisor.  

  3. An incident report should be completed.  

Adopted by the Neuse Regional Library Board

June 23, 2009


Revised and adopted by the Neuse Regional Library Board

July 24, 2018


Revised and adopted by the Neuse Regional Library Board

November 15, 2022

Social Networking

 Policy #2018-11


I. Introduction


The Neuse Regional Libraries offers social networking services as a means to engage library users in direct online discussions with staff concerning library programs, books and other materials, and library services.  The Neuse Regional Library Board has adopted the following policy to ensure that the library’s social networking services remain a pleasant and safe experience for all users.

II.  Rules Governing Use


A. All users who participate in library social networking content must be age 13 or over.

B. Content and comments posted by users other than library staff do not reflect the views of Neuse Regional Libraries.

C. Inappropriate material will be removed as soon as possible by library staff.  The Library assumes no liability regarding any statement or interaction outside of those directly attributable to library staff.

D. All users who participate in library social networking content agree to comply with all library policies.

E. The appearance of external links or advertisements on social networking sites the library participates in does not constitute endorsement by Neuse Regional Libraries.

F. Neuse Regional Libraries social media content serves as a designated public forum for its intended audience, which is residents of its legal service area of Lenoir, Jones, and Greene Counties.

G. Library staff cannot hold any responsibility or liability for the privacy of individuals who engage with the Library’s social media content.

H. Neuse Regional Libraries staff members reserve the right to review all social networking content, including user comments.  Comments or images posted to library content should not include any of the following:

  • Personal attacks or threatening language
  • Spam, including any attempt to solicit information, sell products or services, or redirect users to another site
  • Off-topic content
  • Private or confidential information
  • Offensive material which includes but is not limited to profanity; abusive or derogatory language; and graphic, obscene, discriminatory, or illicit content including comments that would suggest or encourage illegal activity
  • Material that violates copyright law
  • Organized political activity


I. Failure to comply with this policy will result in temporary or permanent loss of the ability to interact with the library’s social networking media, potential loss of library privileges, and possible prosecution.


Adopted by the Neuse Regional Library Board

March 11, 2010


Revised by the Neuse Regional Library Board

July 24, 2018


Revised by the Neuse Regional Library Board

June 13, 2023